Hello
I have 2 GB/32 GB + Win10 DFR0418 latte panda.
I have bought this board 2,5 years ago and it was working correctly since then. I was uploading a zip file in a software on my lattepanda when suddenly it started lagging and then displaying the attached screen. Esc key does not work and keeps repeating "Shell >_". F3 does not work either.
What should I do ? Should I hard reset it ? Or reinstall windows ? Will I loose my files ? I am clueless about what happened and what I should do.
Thanks a lot in advance for your help.
Kind regards,
Lattepanda won't start correctly (EPI shell)
Forum rules
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- You can find the RMA guide [here]
- Please check if your question has already been answered before opening a new thread. If it has not, please verify the following:
- Have you tried a hard reset?
- Are you using a 5V@2A+ power supply and a high quality USB cable?
- Have you tried powering the board through the CN2 headers?
- Have you tried a cooling solution such as a fan or heatsink?
- Have you tried reinstalling drivers?
- Have you tried reloading the operating system?
- Have you tried flashing the BIOS?
- Are you able to flash the BIOS at the hardware level?
If you have not found a solution, post a new issue. To speed up the process please let us know:
- Have you tried the solutions listed above?
- What board are you using? Standard (2GB RAM/32GB eMMC) or Enhanced (4GB RAM/64GB eMMC)?
- Have you tried any other solutions?
- How long have you had your board for?
- When did you first boot your board?
- Did it work ok before the issue occurred or has the issue always been there?
- Use images and videos to help us understand the issue where possible
If you are seeking RMA:
- Please open a new topic rather than hijacking someone else's thread
- Mark RMA posts with [DEFECTIVE] + <helpful description of issue>. We can then approve/disapprove each request
- Completed RMA cases will be marked with [CLOSED]
You can find the RMA guide [here]
Resolved Issues
- If you manage to fix an issue, please share your solution for the good of the community. It could help someone else in future.
- If an issue is resolved the thread should be marked as [RESOLVED]. We can then sticky the thread to help people in future.
What does troubleshooting support?
- Hardware queries
- Hardware issues that weren’t caused by you, e.g DOA board
- Windows 10 specific issues
- Discussion tone should be kept polite and focused on facts
- Vulgar language or flaming constitutes an instant ban
- Please note we cannot support PM requests for help
- Members are asked to post in English only so that posts can be well received and properly monitored
- You can find the RMA guide [here]
- Please check if your question has already been answered before opening a new thread. If it has not, please verify the following:
- Have you tried a hard reset?
- Are you using a 5V@2A+ power supply and a high quality USB cable?
- Have you tried powering the board through the CN2 headers?
- Have you tried a cooling solution such as a fan or heatsink?
- Have you tried reinstalling drivers?
- Have you tried reloading the operating system?
- Have you tried flashing the BIOS?
- Are you able to flash the BIOS at the hardware level?
If you have not found a solution, post a new issue. To speed up the process please let us know:
- Have you tried the solutions listed above?
- What board are you using? Standard (2GB RAM/32GB eMMC) or Enhanced (4GB RAM/64GB eMMC)?
- Have you tried any other solutions?
- How long have you had your board for?
- When did you first boot your board?
- Did it work ok before the issue occurred or has the issue always been there?
- Use images and videos to help us understand the issue where possible
If you are seeking RMA:
- Please open a new topic rather than hijacking someone else's thread
- Mark RMA posts with [DEFECTIVE] + <helpful description of issue>. We can then approve/disapprove each request
- Completed RMA cases will be marked with [CLOSED]
You can find the RMA guide [here]
Resolved Issues
- If you manage to fix an issue, please share your solution for the good of the community. It could help someone else in future.
- If an issue is resolved the thread should be marked as [RESOLVED]. We can then sticky the thread to help people in future.
What does troubleshooting support?
- Hardware queries
- Hardware issues that weren’t caused by you, e.g DOA board
- Windows 10 specific issues
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djoulittaparis
- Posts: 3
- Joined: Mon Nov 09, 2020 3:52 pm
- Attachments
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- IMG_20201109_141224.jpg (485.85 KiB) Viewed 792 times
Your LP is a version 1 (classic) LattePanda.
Please use the proper subforum to ask your questions. Thanks!
https://www.lattepanda.com/forum-c10
Please use the proper subforum to ask your questions. Thanks!
https://www.lattepanda.com/forum-c10
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LattePanda
- Site Admin
- Posts: 2690
- Joined: Wed Jan 20, 2016 9:09 am
@djoulittaparis，are you able to get into BIOS menu now? pls check if there is Windows Boot Manager option in BIOS. if not, you can try reinstall windows and you will lose all files.
Enjoy Tinkering with LattePanda ! 
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djoulittaparis
- Posts: 3
- Joined: Mon Nov 09, 2020 3:52 pm
Hello,
Thanks for your reply. Could you please indicate me how to check if there is Windows Boot Manager option in BIOS (and how to get to BIOS) and in case there is not what is the procedure to reinstall Windows on my LP?
Thanks a lot. Hopefully I have a copy of all files on another laptop.
Thanks for your reply. Could you please indicate me how to check if there is Windows Boot Manager option in BIOS (and how to get to BIOS) and in case there is not what is the procedure to reinstall Windows on my LP?
Thanks a lot. Hopefully I have a copy of all files on another laptop.
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LattePanda
- Site Admin
- Posts: 2690
- Joined: Wed Jan 20, 2016 9:09 am
Keep hitting ESC key during booting, you will get into BIOS menu. Navigate to Boot part and you will see the boot options.
here is the toturial of reinstalling windows.
http://docs.lattepanda.com/content/alph ... s/#windows
here is the toturial of reinstalling windows.
http://docs.lattepanda.com/content/alph ... s/#windows
Enjoy Tinkering with LattePanda !
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djoulittaparis
- Posts: 3
- Joined: Mon Nov 09, 2020 3:52 pm
Hello,
Thanks for you reply. There is no windows manager option in my bios ... :-/
I reinstalled windows as per the tutorial and now I have a blue windows in chinese. What should I do from there ?
Thanks in advance
Thanks for you reply. There is no windows manager option in my bios ... :-/
I reinstalled windows as per the tutorial and now I have a blue windows in chinese. What should I do from there ?
Thanks in advance
- IMG_20201116_142933.jpg (3.09 MiB) Viewed 647 times
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LattePanda
- Site Admin
- Posts: 2690
- Joined: Wed Jan 20, 2016 9:09 am
@djoulittaparis, it seems there is something wrong with the eMMC portion. Pls contact techsupport@lattepanda.com for repair service.
Enjoy Tinkering with LattePanda !