Kickstarter order is stuck in customs, Lattepanda team ignores me.

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User avatar
jrawinsky
Posts: 2
Joined: Wed Jan 09, 2019 2:22 am

Wed Jan 09, 2019 2:29 am

I have posted this to Lattepanda via the kickstarter comments and via direct messages but Lattepanda refuses to reply or help.

@lattepanda please reply to my PMs to you? My shipment is still in customs. In my other thread you said to PM you but I had already PMd you multiple times over the last 4 days and you have completely ignored everything. I received notification from SF-Express that my shipment is being held by US Customs and that I would need to send a Customs Power of Attorney, TAX ID proof, a copy of my social security number, and they want an additional $226.00 plus $ 0.50/kg per day storage fees. Can you kindly contact them and straighten out this mess? SF-Express said they would only hold the shipment for 48 hours. If it gets shipped back to you will it take another year to get me my items? Please help me.

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LattePanda
Site Admin
Posts: 2397
Joined: Wed Jan 20, 2016 9:09 am

Wed Jan 09, 2019 4:59 am

Shall we connect with u via your email address, which is entered in forum system? I will help to build connection with support team for u. ;)
Enjoy Tinkering with LattePanda ! :lol:

User avatar
jrawinsky
Posts: 2
Joined: Wed Jan 09, 2019 2:22 am

Mon Jan 14, 2019 5:29 pm

When is your team going to actually try to help me instead of just saying you are going to contact me to help me? I've been messaging you, sending you PMs on the kickstarter page, and posting comments on kickstarter for 10 days and your team does nothing. I paid for this product a YEAR ago and now it's finally here but sitting in customs for almost 2 weeks and you won't do a thing to assist. Please fix this now!

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LattePanda
Site Admin
Posts: 2397
Joined: Wed Jan 20, 2016 9:09 am

Tue Jan 15, 2019 9:01 am

Dear jrawinsky, we are working on hundreds of orders at one period. And there‘re lots of orders are delivered at same time. We will response ASAP. And we are trying our best. Hope you can understand...
Enjoy Tinkering with LattePanda ! :lol:

User avatar
sefyonukki
Posts: 1
Joined: Sat Jan 26, 2019 12:06 pm

Sat Jan 26, 2019 12:09 pm

This issue is for long even for me. Not only Lattepanda product but also with any products over 50$, custom get hold of it. Any way out?
With Regards,
Sefyonukki AppValley | 9Apps | Panda Helper

User avatar
Lutz
Posts: 204
Joined: Mon Apr 18, 2016 4:30 am
Location: Germany, NRW

Sat Jan 26, 2019 12:27 pm

sefyonukki wrote:
Sat Jan 26, 2019 12:09 pm
This issue is for long even for me. Not only Lattepanda product but also with any products over 50$, custom get hold of it. Any way out?
Those are the customs laws in our countries.
It is the same here in Germany.
There is no solution, unless you want to break the laws and make yourself liable to prosecution.
Here in Germany that would be a VERY stupid idea. No idea how it is in your country.

Sometimes one has the luck that the customs doesn't regard a Kickstarter product as a real purchase. But it probably depends on the official in the customs office.

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