Terrible lattepanda problems

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Rainbot
Posts: 2
Joined: Mon Jan 28, 2019 10:49 pm

Mon Jan 28, 2019 11:06 pm

Hello

I just received the lattepanda alpha 864 with activated windows 10 and i am deeply unsatisfied and frustrated with the product. The wifi does not work at all, the fan wont turn on and the antenna that comes with the lattepanda wont fit into the sockets. Ive tried re installing windows and troubleshooting with the bios to fix the various issues to no avail. I would like to know how to get this board replaced with a working one as soon as possible, thanks

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ccs_hello
Posts: 349
Joined: Sat Oct 13, 2018 9:16 pm

Tue Jan 29, 2019 1:33 am

re: LP Alpha's WiFi antenna connectors

See https://www.lattepanda.com/topic-f5t18187.html

re: CPU fan
When it powered up, in the first few second, the fan will spin up briefly just as the part of BIST. Then the fan will stop spin, until the CPU temperature reaching high enough to trigger the forced-air cooling activity.

User avatar
Rainbot
Posts: 2
Joined: Mon Jan 28, 2019 10:49 pm

Tue Jan 29, 2019 4:32 am

After some tests The cpu is hot enough for it to turn on and it does not. Still no wifi, or internet, not even through ethernet. I do not wish to troubleshoot, i paid 398$ expecting a working product. I want either a replacement board or a refund. Please tell me how to get the refund or replacement. Thank you

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LattePanda
Site Admin
Posts: 2414
Joined: Wed Jan 20, 2016 9:09 am

Mon Feb 11, 2019 11:28 am

Rainbot wrote:
Tue Jan 29, 2019 4:32 am
After some tests The cpu is hot enough for it to turn on and it does not. Still no wifi, or internet, not even through ethernet. I do not wish to troubleshoot, i paid 398$ expecting a working product. I want either a replacement board or a refund. Please tell me how to get the refund or replacement. Thank you
Sorry for the delay. We just came back to work after Chinese local New Year Holiday. Please try connect with your purchasing channel (cc techsupport@lattepanda.com) and attach this forum link to ask for refund.
BTW if you backed the product from KS or Indiegogo, please connect with techsupport@lattepanda.com.
Thanks for your support.
Enjoy Tinkering with LattePanda ! :lol:

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