Troubleshooting
Forum rules
If you have not found a solution, post a new issue. To speed up the process please let us know:
- Have you tried the solutions listed above?
- What board are you using? Standard (2GB RAM/32GB eMMC) or Enhanced (4GB RAM/64GB eMMC)?
- Have you tried any other solutions?
- How long have you had your board for?
- When did you first boot your board?
- Did it work ok before the issue occurred or has the issue always been there?
- Use images and videos to help us understand the issue where possible
If you are seeking RMA:
- Please open a new topic rather than hijacking someone else's thread
- Mark RMA posts with [DEFECTIVE] + <helpful description of issue>. We can then approve/disapprove each request
- Completed RMA cases will be marked with [CLOSED]
You can find the RMA guide [here]
Resolved Issues
- If you manage to fix an issue, please share your solution for the good of the community. It could help someone else in future.
- If an issue is resolved the thread should be marked as [RESOLVED]. We can then sticky the thread to help people in future.
If you have not found a solution, post a new issue. To speed up the process please let us know:
- Have you tried the solutions listed above?
- What board are you using? Standard (2GB RAM/32GB eMMC) or Enhanced (4GB RAM/64GB eMMC)?
- Have you tried any other solutions?
- How long have you had your board for?
- When did you first boot your board?
- Did it work ok before the issue occurred or has the issue always been there?
- Use images and videos to help us understand the issue where possible
If you are seeking RMA:
- Please open a new topic rather than hijacking someone else's thread
- Mark RMA posts with [DEFECTIVE] + <helpful description of issue>. We can then approve/disapprove each request
- Completed RMA cases will be marked with [CLOSED]
You can find the RMA guide [here]
Resolved Issues
- If you manage to fix an issue, please share your solution for the good of the community. It could help someone else in future.
- If an issue is resolved the thread should be marked as [RESOLVED]. We can then sticky the thread to help people in future.
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