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[DEFECTIVE] Alpha 800 NO lights. NO boot

Posted: Sun Dec 02, 2018 8:52 pm
by thomasii

When I plug in the Alpha 800 with the supplied Lattepanda power supply I see no lights on the board and the power switch does not work.

I've tried plugging/unplugging several times still no lights. I have tried with all devices unplugged, even unplugged the attached fan, still won't boot.

I have confirmed that the board is getting 15v from the power supply.

If I jumper pins on SW i can get the red light to come on, then blue light will flash. Then pressing the power switch will turn on the Alpha 800. This works 1 in 5 times.

I would like to process this board for an RMA.

Re: [DEFECTIVE] Alpha 800 NO lights. NO boot

Posted: Sun Dec 09, 2018 3:53 am
by thomasii

Is anyone else having a problem getting an RMA approved? I posted this issue to the forum a week ago and i have had NO response.

Can anyone provide some guidance. please :)