The "window" can't open

Dear, I just got my lattepanda this morning.
I'm trying to start it.
But the windows didn't open like the following youtube video
https://youtu.be/2nA4yN5cKfs
https://youtu.be/NRSZC4jFRk8

The window always hide in the taskbar ....... I can't open it and I can't do anything~~
Help me please~~