Alpha not bootable from m.2 (SATA) or USB3 - BIOS issues

If you're having trouble with your LattePanda Alpha & Delta, here's the place to get help.
Forum rules
If you have not found a solution, post a new issue. To speed up the process please let us know:
- Have you tried the solutions listed above?
- What board are you using? Standard (2GB RAM/32GB eMMC) or Enhanced (4GB RAM/64GB eMMC)?
- Have you tried any other solutions?
- How long have you had your board for?
- When did you first boot your board?
- Did it work ok before the issue occurred or has the issue always been there?
- Use images and videos to help us understand the issue where possible

If you are seeking RMA:
- Please open a new topic rather than hijacking someone else's thread
- Mark RMA posts with [DEFECTIVE] + <helpful description of issue>. We can then approve/disapprove each request
- Completed RMA cases will be marked with [CLOSED]
You can find the RMA guide [here]

Resolved Issues
- If you manage to fix an issue, please share your solution for the good of the community. It could help someone else in future.
- If an issue is resolved the thread should be marked as [RESOLVED]. We can then sticky the thread to help people in future.
Post Reply
User avatar
Rev
Posts: 7
Joined: Fri Nov 09, 2018 4:37 pm

Fri Nov 09, 2018 7:56 pm

I might need a BIOS update for the Alpha. This is a big issue, because the whole device is not usable in the state I got it in!

I have trouble booting over an SSD, connected over USB3 or directly used over the m.2 slot (SATA).

I also have trouble recognizing the m.2 (SATA) SSD to work as boot device, it is recognized under the SATA controller tab in the BIOS, but not selectable as boot device or hard drive.

Sometimes the USB adapter is recognized in the BIOS, but most times it is not.
When recognized, Ubuntu will not start. The USB drivers switch to the SDcard reader and loop. No USB drive seen here.

It does work (from the machine I am writing) from an AMD 2400g machine. As USB or m.2 (SATA) drive it boots perfectly and all is recognized in the BIOS of the motherboard.

So I guess it must be the BIOS.

I've got the following information of the current installed BIOS:

BIOS Vendor: Dfrobot
Core Version: 5.12
Compliancy: UEFI 2.6; PI 1.4
Project Version: S70KR 2.00 x64
Build Date and Time: 09/18/2018 18:05:57
Access Level: Administrator
Processor Information: Kabylake ULX
Name: Intel(R) Core(TM)
Type: m3-7Y30 CPU @ 1.00GHz
Speed: 1600 MHz
Microcode Revision: 62
Total Memory: 8192 MB(LPDDR3)
Memory Frequency: 1867 MHz
EC FW Version: 02.0B.07
ME FW Version: 11.6.31.3309

Please help me get this solved somehow!
Thanks in advance
Rev

User avatar
chabes
Posts: 5
Joined: Mon Nov 05, 2018 8:18 pm

Sat Nov 10, 2018 7:07 pm

I was having the same issue for about 2 days before my board ended up not turning on at all.

I had installed Linux Mint on the built in emmc storage. After installing Ubuntu on an m.2 nvme drive, it would bring up the grub boot loader to pick which install I wanted to boot from.

Everything worked fine with Ubuntu on nvme, for about a week or so.

After booting Mint from the emmc (for the first time since the Ubuntu nvme install), trying to boot again would automatically boot to Mint (emmc). Grub would never load, and the nvme drive doesn’t show up in the BIOS anymore. I can still access the nvme drive in Mint by mounting it, but it doesn’t automatically mount (even though it is supposed to, according to the settingns in the drive management software included with linux Mint).

Now, I can’t get to the bottom of the issue because my board won’t turn on at all https://www.lattepanda.com/topic-f10t17035.html

User avatar
Rev
Posts: 7
Joined: Fri Nov 09, 2018 4:37 pm

Sat Nov 10, 2018 8:25 pm

Oh my, oh my. We waited sooo long for this board and now it turns out it is crap? Damned!

User avatar
Rev
Posts: 7
Joined: Fri Nov 09, 2018 4:37 pm

Mon Nov 12, 2018 11:37 am

Is this the official place where we get help normally? I am feeling lost and left alone tbh.

User avatar
calpin
Site Admin
Posts: 22
Joined: Fri Apr 15, 2016 9:21 am

Fri Nov 23, 2018 12:17 pm

Hi Which alpha did you use? 864 or 800
Please format the SSD first to make sure the board can read this SSD. Then, restart the device and install the system in to the SSD. The last step will be go into the bios and set the SSD as the first boot disk manually. Hope that can help

User avatar
ccs_hello
Posts: 439
Joined: Sat Oct 13, 2018 9:16 pm

Sat Nov 24, 2018 1:46 pm

re: USB3 based external storage device

This is the YMMV thing, depend on the chipset used on that external device (garden varieties, so many of them) and if that USB3 storage controller IC is recognized/supported during boot time by UEFI/BIOS firmware code.

Usually post-boot will be okay since the OS has many kernel drivers ready to take action. Pre-boot, not so.

User avatar
Rev
Posts: 7
Joined: Fri Nov 09, 2018 4:37 pm

Mon Nov 26, 2018 1:23 pm

Hi,

I am trying to get a pre-formatted m.2 (SATA) SSD running, that I already used in another system. Its ubuntu 18.10. I updated the grub via boot-repair over a second USB stick on another PC. UEFI partition is present and the m.2 SSD is working on two other computers, either directly on the m.2 slot on the motherboards or via the USB3.0 Stick.

I have a LattePanda Alpha 800 with 8G RAM, No eMMC.

When updating the ubuntu grub, I changed it from BIOS to UEFI-Support with the boot-partition in front of the main partition.
Now it runs into a timeout of 1:30 Minutes of the device mmc0: sdhci, but after that it booted one time into ubuntu, but then hung up.

After a restart of the LattePanda it did not recognize the USB Stick anymore.
It just hangs 2 Minutes in POST of the BIOS, then shows the DEL and F7 message and boots into the EFI shell.

It does the same with the m.2 installed onboard.

User avatar
Rev
Posts: 7
Joined: Fri Nov 09, 2018 4:37 pm

Sat Dec 01, 2018 11:47 am

Tadaa, I solved it!

The Alpha seems to rely on better power than from the shipped USB-C adapter.

I built a cable from a 12V 4A power brick to the connectors of the Alpha and now it is booting into Ubuntu!

I keep you updated, if it works a second time, because I am writing this now on the first boot try with the new power adapter.

User avatar
Rev
Posts: 7
Joined: Fri Nov 09, 2018 4:37 pm

Tue Dec 04, 2018 12:56 pm

I am sad to say I was too enthusiastic about the success.

The alpha boots now, and the boot devices are recognized each boot with a proper power adapter.

But it does not run stable. Random, sporadic freezes. I think this was a bad buy. Its really a shame!

User avatar
LattePanda
Site Admin
Posts: 2467
Joined: Wed Jan 20, 2016 9:09 am

Wed Dec 12, 2018 11:14 am

Rev wrote:
Tue Dec 04, 2018 12:56 pm
I am sad to say I was too enthusiastic about the success.

The alpha boots now, and the boot devices are recognized each boot with a proper power adapter.

But it does not run stable. Random, sporadic freezes. I think this was a bad buy. Its really a shame!
Please check this post to solve the problem from techsupport! - https://www.lattepanda.com/topic-f20t17147.html
Enjoy Tinkering with LattePanda ! :lol:

Post Reply