DEFECTIVE Alpha 864 blue light flashes, then nothing
TimHays 2018-12-30 13:37:11 2649 Views5 Replies Indiegogo order number 170
forum alias: TimHays
I just received my Alpha 864 yesterday, was excited to get it finally, put it in the Titan case, plugged-in the touch-screen, plugged-in the power, and was extremely let down when I have arrived at the conclusion that my system is DOA!!!
The blue light flashes every 4 seconds or so, but nothing happens when I press the button to power it on.
I am very aware and careful about static and I never touched any contact surfaces, so I am sure that I didn't cause any issue on my end.
I looked over the other solutions in this thread and I do not have another USB-C PD power supply to try.
I've plugged it in again today and the same thing happens, with blue light flashing but not booting up when power button is pressed.
I'm not sure how your testing facility can claim that these are triple checked when so many of them arrive not working.
Also, you're only offering a 90 day warranty? For a product with this many failures? How do you expect people to have any confidence in your products?
Alpha 864 /w Win10 Pro Bundle
Estimated delivery: June 2018
1x LattePanda Alpha with 8G RAM, 64GB eMMC, activated Windows 10 Pro + Streaming cable + 7 inches Touch Display + Titan Case
1 x LattePanda Alpha 864
1 x Streaming cable
1 x 7 inches Touch Display
1 x Titan Case
1 x 42Watt USB-C PD Wall Adapter
1 x Ultra-thin Cooling Fan
$439.00 USD
Subtotal $439.00 USD
Shipping (United States) $22.00 USD
Total paid $461.00 USD
forum alias: TimHays
I just received my Alpha 864 yesterday, was excited to get it finally, put it in the Titan case, plugged-in the touch-screen, plugged-in the power, and was extremely let down when I have arrived at the conclusion that my system is DOA!!!
The blue light flashes every 4 seconds or so, but nothing happens when I press the button to power it on.
I am very aware and careful about static and I never touched any contact surfaces, so I am sure that I didn't cause any issue on my end.
I looked over the other solutions in this thread and I do not have another USB-C PD power supply to try.
I've plugged it in again today and the same thing happens, with blue light flashing but not booting up when power button is pressed.
I'm not sure how your testing facility can claim that these are triple checked when so many of them arrive not working.
Also, you're only offering a 90 day warranty? For a product with this many failures? How do you expect people to have any confidence in your products?
Alpha 864 /w Win10 Pro Bundle
Estimated delivery: June 2018
1x LattePanda Alpha with 8G RAM, 64GB eMMC, activated Windows 10 Pro + Streaming cable + 7 inches Touch Display + Titan Case
1 x LattePanda Alpha 864
1 x Streaming cable
1 x 7 inches Touch Display
1 x Titan Case
1 x 42Watt USB-C PD Wall Adapter
1 x Ultra-thin Cooling Fan
$439.00 USD
Subtotal $439.00 USD
Shipping (United States) $22.00 USD
Total paid $461.00 USD