Missing Windows 10 pro arduino Leonardo driver

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User avatar
Agree_dk
Posts: 29
Joined: Fri Dec 21, 2018 7:24 am

Thu Jan 03, 2019 10:33 pm

After upgrade to a full Windows 10 pro on a new SSD disk, there is problems with com port to the build in arduino Leonardo, in device manager it is unknown, when I reset the Arduino, it flash Leonardo for a sec or two, then back to unknown.

According to arduino group this can be do to bad cable to the Arduino, but when it build in I sure hope you can provide a drivdr/solution?

User avatar
LattePanda
Site Admin
Posts: 2768
Joined: Wed Jan 20, 2016 9:09 am

Mon Jan 07, 2019 8:32 am

Yes. We are working on the official driver pack. Please keep an eye on http://docs.lattepanda.com/content/alph ... _software/
Or you can consider to download the arduino driver pack from arduino.cc or google to see if it directly works. I think it should work directly! ;)

However, if you don't familiar with Arduino things, even if you don't install this driver pack, it won't affect anything for u to see LPA. Coz, arduino leonardo is designed to extend more GPIO and expansibility on LPA for IoT development or smart home applications. ;)
Enjoy Tinkering with LattePanda ! :lol:

User avatar
Agree_dk
Posts: 29
Joined: Fri Dec 21, 2018 7:24 am

Tue Jan 08, 2019 5:13 am

After instaling Windows 10 pro and nothing else, just Windows update, Windows can not see the Leonardo com port, when I reset the Arduino it try to find drivers but it can not. There is not change at all after installing arduino ide and all the usb drivers, so still waiting for you to provide drivers.

User avatar
Lutz
Posts: 214
Joined: Mon Apr 18, 2016 4:30 am
Location: Germany, NRW

Tue Jan 08, 2019 10:06 am

Agree_dk wrote:
Tue Jan 08, 2019 5:13 am
After instaling Windows 10 pro and nothing else, just Windows update, Windows can not see the Leonardo com port, when I reset the Arduino it try to find drivers but it can not. There is not change at all after installing arduino ide and all the usb drivers, so still waiting for you to provide drivers.
There is no special "Leonardo driver", this is only a USB<->Virtual_COMPort driver.
The Arduino-IDE comes with all necessary drivers.
If the Leonardo is not recognized after the installation of all drivers from the Arduino IDE within this one, something else is wrong.
Is there perhaps an option to switch the Leonardo on or off? In the BIOS perhaps?
(My LP Alpha isn't there yet, so I don't know. But I read something like that somewhere here in the forum).

User avatar
Agree_dk
Posts: 29
Joined: Fri Dec 21, 2018 7:24 am

Tue Jan 08, 2019 2:23 pm

Yes, you can switch the power on/off - have done it many times in order to make it work, but no change. The bios option can turn the Arduino on or off.

User avatar
Agree_dk
Posts: 29
Joined: Fri Dec 21, 2018 7:24 am

Mon Jan 28, 2019 9:26 am

@LattePanda Team,
When can we expect that you have solved this issue ?
If we are not able to use the build-in Arduino after installing Linux and/or Windows 10 pro, then why have you added that hardware ?
Thx in advance for your support.

User avatar
wheresdrew
Posts: 12
Joined: Fri May 20, 2016 1:17 pm

Thu Jan 31, 2019 12:28 am

LattePanda wrote:
Mon Jan 07, 2019 8:32 am
Yes. We are working on the official driver pack. Please keep an eye on http://docs.lattepanda.com/content/alph ... _software/
Or you can consider to download the arduino driver pack from arduino.cc or google to see if it directly works. I think it should work directly! ;)
24 days ago you said to keep an eye on your drivers page. There is still nothing there. Do you have any idea when you might be able to restore this functionality to our boards?

Also, by saying you "think it should work directly" proves that you've not actually tried this. Take one of your Alphas, wipe the education install of windows, put proper windows 10 on it, and let us know how it goes. I'm guessing you won't have a functioning Arduino either.

User avatar
wheresdrew
Posts: 12
Joined: Fri May 20, 2016 1:17 pm

Fri Mar 01, 2019 2:36 pm

LattePanda wrote:
Mon Jan 07, 2019 8:32 am
Yes. We are working on the official driver pack. Please keep an eye on http://docs.lattepanda.com/content/alph ... _software/
Or you can consider to download the arduino driver pack from arduino.cc or google to see if it directly works. I think it should work directly! ;)
53 days. That's how long it's been since you said to keep an eye on the drivers page. That page has not been updated even once in that time.

This is what's been there all this time:
Drivers and Software
Content
This document describes the operating system that can be installed on LattePanda.
Required Hardware/Bootable Device
Installation Steps - Describes the process to install the operating system.
No links, no downloads, and certainly not any drivers. Because I removed the education copy of Windows 10 (that I did not request, pay for or even want installed on my board), I have lost some of the functionality of the board I waited over a year to receive.

Will you ever address this problem, or will we just be left with unusable components on our boards?

User avatar
wheresdrew
Posts: 12
Joined: Fri May 20, 2016 1:17 pm

Fri Apr 19, 2019 9:13 pm

It's now been over 100 days since this was brought to your attention. No fix in sight. No drivers on the download page. No response in nearly two months.

I'd love to be proven wrong, but I think it's pretty safe to say that you have no intention of ever fixing this issue.

You guys make some good tech, but your support is utter trash. I guess that's what we should expect from a company that openly lies to their backers on Kickstarter.

User avatar
ccs_hello
Posts: 754
Joined: Sat Oct 13, 2018 9:16 pm

Sat Apr 20, 2019 12:40 am

You just need to install the Arduino Leonardo driver.

The official way (if following Arduino official method, not work around, not short cut, not ad-hoc) is to get it from the offcial source.

Go to this site
https://www.arduino.cc/download_handler ... indows.zip
You'll reach a page asking you to click (1) free download or (2) donate-n-download. Either way is fine (1 is free.)
That will download the latest entire package ( arduino-1.8.9-windows.zip ) You'll need it anyway.
Extract that zip file and install the Arduino IDE (ver 1.8.9.) The driver for Arduino Leonardo is included in that IDE software.
(If using Windows File Explorer, it's in drivers sub-folder.)

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