Proper RMA [UNRESOLVED-04/05/21-]

Would you like to see more information or a tutorial about how to do something with LattePanda Alpha or Delta? Post requests here!

Moderator: ED209

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Dougtyper
Posts: 1
Joined: Tue May 12, 2020 2:37 am

Fri Apr 09, 2021 8:37 am

Just order a new one on Amazon and stick the old one in the box, return, leave them a 1 star review to warn other customers.

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icleared
Posts: 14
Joined: Tue Sep 29, 2020 3:39 pm

Mon Jun 14, 2021 3:42 pm

This will be my last reply to all those buying this product, This is a reputable working product however your only return policy is with the initial company you bought it with for usually 60- 90 days that window will not give you enough time as a consumer to receive troubleshoot and than submit for a return. Only buy this product if you have thousands upon thousands to waste on small projects. As a company we are dropping the device completely and not continuing business with LattePanda. I have received my initial Returns package I have sent to LattePanda and this was all just a sham. They do not have a returns department as nobody accepted my package I sent. The addressing is correct and proper I have the proof that the addressee they have is an un legitimate facility. For now and forever they will be here to help you with digital issues on forums but hardware will not be warrantied and replaced by anybody. Good luck to all you people choosing to use their products here and forever. Also Again USBC power issues are solved using a 12v power supply and dont waste your time with getting it fixed either.

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LattePanda
Site Admin
Posts: 2772
Joined: Wed Jan 20, 2016 9:09 am

Tue Jun 15, 2021 2:42 am

icleared wrote:
Mon Jun 14, 2021 3:42 pm
This will be my last reply to all those buying this product, This is a reputable working product however your only return policy is with the initial company you bought it with for usually 60- 90 days that window will not give you enough time as a consumer to receive troubleshoot and than submit for a return. Only buy this product if you have thousands upon thousands to waste on small projects. As a company we are dropping the device completely and not continuing business with LattePanda. I have received my initial Returns package I have sent to LattePanda and this was all just a sham. They do not have a returns department as nobody accepted my package I sent. The addressing is correct and proper I have the proof that the addressee they have is an un legitimate facility. For now and forever they will be here to help you with digital issues on forums but hardware will not be warrantied and replaced by anybody. Good luck to all you people choosing to use their products here and forever. Also Again USBC power issues are solved using a 12v power supply and dont waste your time with getting it fixed either.
We provide repair service for all LattePanda users. we believe that many users of the motherboard under our warranty conditions to enjoy the service of repair or replacement. Because the forum is a public platform for users to discuss problems or projects freely, we hope that every user's speech can be responsible and don't mislead others.

and for your case, we are sorry that the parcel was returned, but we have sent many emails to your THREE email addresses and never heard your reply. Your parcel was caught in customs and need you to provide replated information to clear customs.
Enjoy Tinkering with LattePanda ! :lol:

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