Proper RMA [UNRESOLVED-04/05/21-]

Would you like to see more information or a tutorial about how to do something with LattePanda Alpha or Delta? Post requests here!

Moderator: ED209

User avatar
icleared
Posts: 13
Joined: Tue Sep 29, 2020 3:39 pm

Tue Feb 16, 2021 5:38 pm

Hello, I have submitted an RMA Package with LattePanda for (3) 864 Alphas and had not added my Forum post or account on my RMA processed products Paperwork. My return address and all contact, initial order forms, warranty return forms were filled out in full(AND PROPER WITH CORRECT ADDRESSEE AND SPELLING) and are contained within the Package. My current status is (Held in Customs) Shipping USPS with tracking to your facility for RMA or Repair. I have since not heard anything in response. I have 7 more in need for RMA processing so PLEASE ADVISE for time sensitive Warranty Period as to a PROPER RMA Process that doesnt get held in customs. (I checked it was a gift as well so I tried all I could to prevent months of waiting) Original Ship date 12/23/2020 and in customs since 1/6/2021. The only items within the package is the Alpha board no, cables or anything to flag in customs. Why is this being held. Its not like I have a way of contacting anybody even in Customs Or even LattePanda in CHINA So your advice on RMA is all we have!!! I am a professional Computer Technician that works with High end electronics and RMA processing for bad circuitry and boards, even out side of the US but I have not had any issues until dealing with LattePanda. And I dealt with Mircom and their process is not as bad as this.... USPSTN#

CH120866199US

For everybody's eyes who purchases or is thinking bout purchasing in the future. they are good at tech help. but RMA has been a different story. Below is a picture of a picture from the USPS as the package left the U.S. my addressee is proper and plain as daylight right in front of you it clearly states to: ATTN : ZHANG SI DE


https://www.google.com/search?tbs=sbi:A ... mage&hl=en
Last edited by icleared on Thu Mar 11, 2021 10:30 pm, edited 5 times in total.

User avatar
LattePanda
Site Admin
Posts: 2745
Joined: Wed Jan 20, 2016 9:09 am

Thu Feb 18, 2021 8:52 am

Pls contact techsupport@lattepanda.com for RMA approval.
Enjoy Tinkering with LattePanda ! :lol:

User avatar
icleared
Posts: 13
Joined: Tue Sep 29, 2020 3:39 pm

Thu Feb 18, 2021 6:27 pm

How do you think I knew to send them to china? You did not even read my post at all. Your support is Aweful!
By contacting Support months ago and I have not recieved any notifications or and further assistance as per my request above AND ASKED OF BY MY COMPAMY MULTIPLE TIMES and LATTEPANDA SUPPORT still not responding to any single email I have sent from multiple different emails!!!!!!!!!!!!!!!!!!!!!! I am very confused We have spent over 60,000 USD on LATTE PANDA ALPHAS and THIS IS HOW YOU LEAVE YOUR CUSTOMERS THAT PUT YOU IN BUSINESS. PLEASE ADVISE ANYBODY READING RMA SUBMISSION IS POINTLESS!!!!!!!! SO WARRANTY IS POINTLESS!!!!!!!!!

User avatar
icleared
Posts: 13
Joined: Tue Sep 29, 2020 3:39 pm

Thu Feb 25, 2021 10:18 pm

Still Unresolved! As a US business nonresidential customer to LATTEPANDA I speak for everyone when I say your RMA Form Needs to be updated and completely revised for proper RMA from Country to Country. I have followed the steps exactly as I was told by LATTEPANDA Support and I ask for further assistance and all they told me was I will need to contact a third party shipping company to change the Recipients Name on the Receiving End. THIS WAS NOT MY FAULT 100% LATTEPANDA and their process they provide for defective products. Will not take responsibility for any shipping issues because they wont ever really receive your package. You are better off trying to fix each product yourself now I am out 1500$ on Pandas I sent to be repaired. Not to mention the time I put into all this. Roughly 10+ hours. All in all THEY NEED TO BE EXTREMELY CLEAR AS TO WHY THEY WILL NOT ASSIST IN WRONG SHIPPING ISSUES!!!!!! THIS WOULD NOT HAVE HAPPENED IF I KNEW AS AN AMERICAN THAT THE PACKAGE WILL NOT BE RECIEVED BY A RECIPIENT IN CHINA WITH THEIR PROPER NAME IN ENGLISH AS PER THE PANDA DOCUMENTATION I WAS PROVIDED AS A CUSTOMER.

LISTED BELOW IN COMMENTS IS A DIGITAL PHOTO OF THE PACKAGE WITH PROPER ADDRESSING TO LATTEPANDA.

https://photos.app.goo.gl/dhAN8uEmUG8VKtwR9

PROBLEM: I used USPS because they are the most informed on international shipping. LATTEPANDA never received the 3 LattePanda Alphas with win 10 around 1300$ in product for a simple fix I was willing to pay for.
True issue: USPS does not do but what they are told or asked of by the customer. The RMA form I was given Had the ENGLISH NAME: ZHANG SI DE
You would think this was proper. It was not. A costly mistake I could not have for-seen.

SOLUTION: THERE IS CURRENTLY NO SOLUTION FOR RMA OF LATTE PANDA ALPHAS
Last edited by icleared on Thu Mar 11, 2021 10:55 pm, edited 3 times in total.

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LattePanda
Site Admin
Posts: 2745
Joined: Wed Jan 20, 2016 9:09 am

Fri Feb 26, 2021 2:47 am

hello sir, we've checked your case with our logistic department. You did put a wrong receipient in your parcel(that's why we failed in cuatoms clearance.)
we have clear statement in our warranty sheet. the recipient is ZHANG SI DE. we have sent you email about official commercial clearance but haven;t recived your email yet. pls contact our techsupport as soon as possible. Otherwise the oarcel will be returned to you by China Post.

and pls do not worry about the adress. Room 602/603 are all our office.
looking forward to your email.
Enjoy Tinkering with LattePanda ! :lol:

User avatar
icleared
Posts: 13
Joined: Tue Sep 29, 2020 3:39 pm

Tue Mar 02, 2021 10:40 pm

I have not recieved any emails. Either of these will work for getting the shipping and receiving taken care of for these units.

Either will be sent to the same inbox:

austin@icleared.com

austin@dsinational.com

Please forward those same emails to one of these emails listed above. I am the representative for icleared and DSI.
We currently have 90 Pandas running Thermal imaging software that runs in line with security system integrations. We thank you for reaching out and look forward to continuing business on a progressive scale.

User avatar
LattePanda
Site Admin
Posts: 2745
Joined: Wed Jan 20, 2016 9:09 am

Wed Mar 03, 2021 5:59 am

Hello, we've already forwarded related email to your three email address. pls kindly check.
Enjoy Tinkering with LattePanda ! :lol:

User avatar
icleared
Posts: 13
Joined: Tue Sep 29, 2020 3:39 pm

Wed Mar 03, 2021 8:41 pm

I had the US postal service provide me with a picture of the package as it was leaving the U.S. I dont understand why LATTEPANDA AS A COMPANY CANNOT PROVIDE A REPUTABLE RMA PROCESS!!!! IF you have successfully done an RMA for a LATTEPANDA ALPHA with Windows 10 please provide me with additional info you may have regarding shipment. I received your emails a long time ago HOWEVER The company I represent refuses to pay additional costing to change an error on the LATTE PANDA side.
Furthermore, I have digital evidence that the Addressee is proper and exactly the way it is stated on the LATTEPANDA RETURN WARRANTY FORM. Im just getting lied to somewhere along the line. attached is a picture of a print out from the US postal service. Anybody want to step up to the plate now?
I would really appreciate the commercial account you mentioned earlier to avoid customs, however I did not get any emails regarding this. only one email regarding the efforts of LATTEPANDA to charge me an extreme fee to call their local shipping company and settle the receiving issue that obviously is not on my end as you can clearly see in this picture.
https://photos.app.goo.gl/dhAN8uEmUG8VKtwR9
Last edited by icleared on Thu Mar 11, 2021 10:53 pm, edited 2 times in total.

User avatar
icleared
Posts: 13
Joined: Tue Sep 29, 2020 3:39 pm

Thu Mar 04, 2021 6:30 pm

Attached to this comment is my digital reference that the package was proper regarding the name Addressee as requested within the warranty form provided by your technical support email. so please dont send me another email trying to charge me for sevices regarding shipping that obviously I have paid 100$ in shipping to get 3 LattePandaAlphas RMA process even started. Why can LattePanda not acknowledge a fault and be open to fixing the issue? Do you not want returning customers?



For everybody's eyes who purchases or is thinking bout purchasing in the future. they are good at tech help. but RMA has been a different story. Below is a picture of a picture from the USPS as the package left the U.S. my addressee is proper and plain as daylight right in front of you it clearly states to: ATTN : ZHANG SI DE


https://photos.app.goo.gl/dhAN8uEmUG8VKtwR9

User avatar
icleared
Posts: 13
Joined: Tue Sep 29, 2020 3:39 pm

Wed Mar 17, 2021 9:03 pm

Still currently, Unresolved. 3/15/21I would like to set u a Wechat account to further comunicate with Lattepanda, Would this be something I could get set up with A representative for LattePanda? I can further sent the QR requeast to an email so that I may converse with LattePanda about the future RMA Processes, I have 7 lattePanda Alphas that I would like to Submit for RMA but I cannot do so until my companyu gives me approval on shipping product. They will not allow me to process any more LATTEPANDA ALPHAS due to the 3 currently WAITING ON CUSTOMS CLEARANCE, I am asking for the WECHAT assistance So that I may further assist LATTEPANDA and Customs In getting proper documentation and for a comercial account. I would like to purchase LattePanda Alphas as well directly from Manufacturer. over 4 months for the initial RMA / Repair Still waiting for package to get sent back. I have provided the necessery documentation to provide adequate proof that the Name Was in fact ZHANG SI DE as per requeasted.

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