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Warranty Claim

Posted: Mon Jun 03, 2019 5:43 am
by Hasistranger
Recently I changed some BIOS settings in lattepanda. Then after the restart , it wont boot . The red light is keep on & the blue light is light bright at first then after few seconds it keep on in dim condition.And all the output devices are not working(keyboard & mouse). I tried to do the hard reset but it didn't work.

And what i thought to claim warranty for this unit. Can i claim warranty for this issue? I purchased this unit from Ali express. And i don't have a purchase invoice . But it has stick a DFrobot sticker on the box , as below image.

Image

Please advise me , can i claim warranty for this unit ? if yes what is the procedure.

Re: Warranty Claim

Posted: Mon Jun 10, 2019 5:42 am
by LattePanda
Hi Hasistranger, please contact techsupport@lattepanda.com for help.