blue light blinking no boot

Question

Hello

After a few weeks of perfection, my lattepanda doesn't boot anymore

I use the original power supply and cable

Removed power
Inserted power: blue led blinking + Red steady led
Blue led off
Pressing power for 1sec
Red led on + screen flicker
Then Red led off

If I press power again, blue led blinks 14 times and nothing happens

Will try reimaging tomorrow...

LattePanda · Answer

lezou wrote:I was asked to return my board, which I did 3 weeks ago.

I exactly followed the instructions, but despite a couple of email to techsupport, I've not heard anything back :/
Please ship this board back for replacement.

Here’s a simple guide for shipping them back:

1. Please return the fault stuff to us via registered parcel like HKpost, Swiss Post or your local postal service, since it is much cheaper than express parcel like DHL, and no custom fee will occur.

2. And please include a paper states your Backer Number or order ID in the package including the simple introduction of your problem and email address.

3. After you send the items to us, please give us the tracking number. So that we can send you replacement.

4. After we test and confirm they are fault, we will refund you the returned shipping cost (at most $12).

5. Our address is:

[removed for privacy]

Looking forward to your reply

is the issue resolved? if not let me know here and i will give them a kick.

potential solution:
viewtopic.php?f=6&t=386

RMA guide:
viewtopic.php?f=16&t=349

lezou · Answer

I was asked to return my board, which I did 3 weeks ago.

I exactly followed the instructions, but despite a couple of email to techsupport, I've not heard anything back :/

Please ship this board back for replacement.

Here’s a simple guide for shipping them back:

1. Please return the fault stuff to us via registered parcel like HKpost, Swiss Post or your local postal service, since it is much cheaper than express parcel like DHL, and no custom fee will occur.

2. And please include a paper states your Backer Number or order ID in the package including the simple introduction of your problem and email address.

3. After you send the items to us, please give us the tracking number. So that we can send you replacement.

4. After we test and confirm they are fault, we will refund you the returned shipping cost (at most $12).

5. Our address is:

[removed for privacy]

Looking forward to your reply

bruce_campbell · Answer

Hi, guys!

Got the same issue for me. The blue LED flashing, the red LED still lights bright and no boot
Any chance to reset bios, like on PC manner? I mean set jumpers or remove the battery or so on.

Regards,
bc

garciasa · Answer

Hi guys,
same issue here....
For two weeks it was working fine, and yesterday i tried to boot it up and nothing, it´s dead. Same cable and same power supply (original ), led red, and then blue light blinking for 12 times and that's all.

lezou · Answer

I must be growinmg impatient because it has been 1 week and I had no answer follwing my email...