Ethernet Issues

If you're having trouble with your LattePanda, here's the place to get help.
Forum rules
    Post technical issues here.

    - Discussion tone should be kept polite and focused on facts
    - Vulgar language or flaming constitutes an instant ban
    - Please note we cannot support PM requests for help
    - Members are asked to post in English only so that posts can be well received and properly monitored
    - You can find the RMA guide [here]
    - Please check if your question has already been answered before opening a new thread. If it has not, please verify the following:


    - Have you tried a hard reset?
    - Are you using a 5V@2A+ power supply and a high quality USB cable?
    - Have you tried powering the board through the CN2 headers?
    - Have you tried a cooling solution such as a fan or heatsink?
    - Have you tried reinstalling drivers?
    - Have you tried reloading the operating system?
    - Have you tried flashing the BIOS?
    - Are you able to flash the BIOS at the hardware level?

    If you have not found a solution, post a new issue. To speed up the process please let us know:
    - Have you tried the solutions listed above?
    - What board are you using? Standard (2GB RAM/32GB eMMC) or Enhanced (4GB RAM/64GB eMMC)?
    - Have you tried any other solutions?
    - How long have you had your board for?
    - When did you first boot your board?
    - Did it work ok before the issue occurred or has the issue always been there?
    - Use images and videos to help us understand the issue where possible

    If you are seeking RMA:
    - Please open a new topic rather than hijacking someone else's thread
    - Mark RMA posts with [DEFECTIVE] + <helpful description of issue>. We can then approve/disapprove each request
    - Completed RMA cases will be marked with [CLOSED]
    You can find the RMA guide [here]

    Resolved Issues
    - If you manage to fix an issue, please share your solution for the good of the community. It could help someone else in future.
    - If an issue is resolved the thread should be marked as [RESOLVED]. We can then sticky the thread to help people in future.

    What does troubleshooting support?
    - Hardware queries
    - Hardware issues that weren’t caused by you, e.g DOA board
    - Windows 10 specific issues
    Post Reply
    User avatar
    Jeerachee
    Posts: 2
    Joined: Wed Sep 05, 2018 1:40 pm

    Wed Sep 05, 2018 1:55 pm

    I'm trying to use my new 4GB64GB LattePanda as a small Windows file share server and perhaps VPN but the connection keeps dropping sporadically while connected via the ethernet port. It works fine over Wifi but I'm not getting the speeds I'd like. I've tried multiple ethernet cables and using different ports on my router but the issue persists. I've not had any issues with any of the other devices I have connected to LAN. I tried looking for the ethernet driver on the github in hopes that a reinstall would fix it but wasn't able to find it. Any help would be greatly appreciated!

    User avatar
    Jeerachee
    Posts: 2
    Joined: Wed Sep 05, 2018 1:40 pm

    Thu Sep 06, 2018 12:58 pm

    I'm really hoping this isn't something I'll have to submit for RMA over

    User avatar
    LattePanda
    Site Admin
    Posts: 2661
    Joined: Wed Jan 20, 2016 9:09 am

    Fri Sep 14, 2018 7:56 am

    Dear Jeerachee, I'm notified from operation team that we have this problem happening on a small part of boards from last batch. The key problem is caused by Mac address configuration. Please check this link to fix.
    https://www.thewindowsclub.com/change-m ... in-windows
    Enjoy Tinkering with LattePanda ! :lol:

    User avatar
    DWA
    Posts: 1
    Joined: Fri Mar 01, 2019 11:27 am

    Fri Mar 08, 2019 9:47 pm

    I had the same problem with my brand new LattePanda 4GB/64GB.
    It took me quite some time to figure this one out, so i hope it will help some of you out there.
    This is what i did:
    1) the original MAC address of the network chip was not correct => i changed it to a MAC address of Realtek (starting with 00:48:54:...). I did this via Network > Change Adapter Settings > TCP/IP v4 > Properties.
    2) then i updated the driver of the Realtek USB FE Family Controller #3 to the latest one i could find on www.drivercloud.com. The original one on the my LattePanda was version 10.5 dated 19/09/2015. The one i have installed now is version 10.28 dated 02/10/2018! Might be a good idea to include this driver in the LattePanda software golden image :-)
    3) But what really solved the issue, was setting that the board may never go to sleep in the Power Options - it was put on 10 minutes. (see printscreen in attachment)
    Since then it's running like a charm! Great job LattePanda team!
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