[DEFECTIVE] Alpha 800 NO lights. NO boot

If you're having trouble with your LattePanda, here's the place to get help.
Forum rules
    Post technical issues here.

    - Discussion tone should be kept polite and focused on facts
    - Vulgar language or flaming constitutes an instant ban
    - Please note we cannot support PM requests for help
    - Members are asked to post in English only so that posts can be well received and properly monitored
    - You can find the RMA guide [here]
    - Please check if your question has already been answered before opening a new thread. If it has not, please verify the following:


    - Have you tried a hard reset?
    - Are you using a 5V@2A+ power supply and a high quality USB cable?
    - Have you tried powering the board through the CN2 headers?
    - Have you tried a cooling solution such as a fan or heatsink?
    - Have you tried reinstalling drivers?
    - Have you tried reloading the operating system?
    - Have you tried flashing the BIOS?
    - Are you able to flash the BIOS at the hardware level?

    If you have not found a solution, post a new issue. To speed up the process please let us know:
    - Have you tried the solutions listed above?
    - What board are you using? Standard (2GB RAM/32GB eMMC) or Enhanced (4GB RAM/64GB eMMC)?
    - Have you tried any other solutions?
    - How long have you had your board for?
    - When did you first boot your board?
    - Did it work ok before the issue occurred or has the issue always been there?
    - Use images and videos to help us understand the issue where possible

    If you are seeking RMA:
    - Please open a new topic rather than hijacking someone else's thread
    - Mark RMA posts with [DEFECTIVE] + <helpful description of issue>. We can then approve/disapprove each request
    - Completed RMA cases will be marked with [CLOSED]
    You can find the RMA guide [here]

    Resolved Issues
    - If you manage to fix an issue, please share your solution for the good of the community. It could help someone else in future.
    - If an issue is resolved the thread should be marked as [RESOLVED]. We can then sticky the thread to help people in future.

    What does troubleshooting support?
    - Hardware queries
    - Hardware issues that weren’t caused by you, e.g DOA board
    - Windows 10 specific issues
    Post Reply
    User avatar
    thomasii
    Posts: 3
    Joined: Sun Dec 02, 2018 8:04 pm

    Sun Dec 02, 2018 8:52 pm

    Greetings,

    When I plug in the Alpha 800 with the supplied Lattepanda power supply I see no lights on the board and the power switch does not work.

    I've tried plugging/unplugging several times still no lights. I have tried with all devices unplugged, even unplugged the attached fan, still won't boot.

    I have confirmed that the board is getting 15v from the power supply.

    If I jumper pins on SW i can get the red light to come on, then blue light will flash. Then pressing the power switch will turn on the Alpha 800. This works 1 in 5 times.

    I would like to process this board for an RMA.

    User avatar
    thomasii
    Posts: 3
    Joined: Sun Dec 02, 2018 8:04 pm

    Sun Dec 09, 2018 3:53 am

    Hello,

    Is anyone else having a problem getting an RMA approved? I posted this issue to the forum a week ago and i have had NO response.

    Can anyone provide some guidance. please :)

    Post Reply