7'' display flickers and then the device turns off

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    User avatar
    bary12
    Posts: 4
    Joined: Sat Jun 18, 2016 5:38 am

    Wed Jul 27, 2016 6:32 am

    I got my enhanced Lattepanda about a month ago with a 7'' display and touch panel. when I plug everything and turn on the device, the Lattepanda loading screen shows fine. but when the system is booted the display flickers (between on and black screen), and after a few minutes the device turns off. A friend who visited me told me the display might be faulty because there is a "plus-sign-like shape of white lines" on the screen. Worth mentioning that an HDMI screen works fine.

    User avatar
    LattePanda
    Site Admin
    Posts: 2707
    Joined: Wed Jan 20, 2016 9:09 am

    Wed Jul 27, 2016 6:46 am

    bary12 wrote:I got my enhanced Lattepanda about a month ago with a 7'' display and touch panel. when I plug everything and turn on the device, the Lattepanda loading screen shows fine. but when the system is booted the display flickers (between on and black screen), and after a few minutes the device turns off. A friend who visited me told me the display might be faulty because there is a "plus-sign-like shape of white lines" on the screen. Worth mentioning that an HDMI screen works fine.
    Hi,What do you mean of the "plus-sign-like shape of white lines"?When the display is flicker is there anything shows in? And a short video or some pictures will be helpful,Looking forward to your reply
    Enjoy Tinkering with LattePanda ! :lol:

    User avatar
    bary12
    Posts: 4
    Joined: Sat Jun 18, 2016 5:38 am

    Wed Jul 27, 2016 6:56 am

    LattePanda wrote:
    bary12 wrote:I got my enhanced Lattepanda about a month ago with a 7'' display and touch panel. when I plug everything and turn on the device, the Lattepanda loading screen shows fine. but when the system is booted the display flickers (between on and black screen), and after a few minutes the device turns off. A friend who visited me told me the display might be faulty because there is a "plus-sign-like shape of white lines" on the screen. Worth mentioning that an HDMI screen works fine.
    Hi,What do you mean of the "plus-sign-like shape of white lines"?When the display is flicker is there anything shows in? And a short video or some pictures will be helpful,Looking forward to your reply
    Here's a video (the flickering starts towards the end of the video): https://www.youtube.com/watch?v=5O8_Lomp8-4
    by a plus sign I mean there are lines of pixels, horizontally and vertically that don't work properly, mostly in the middle.
    as you can see in the video, windows shows fine but the screen flickers

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    LattePanda
    Site Admin
    Posts: 2707
    Joined: Wed Jan 20, 2016 9:09 am

    Thu Jul 28, 2016 9:19 am

    Interesting! We check the video and believe the IPS connector broken is more possible but you also told us the bios logo is shown well... Try go into the bios setting page and just stay ,check there is a flicker problem too or not.
    Contact us with techsupport@lattepanda.com before you ship it backThanks
    Enjoy Tinkering with LattePanda ! :lol:

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