LATTEPANDA NOT BOOTING? HARD RESET METHOD

If you're having trouble with your LattePanda, here's the place to get help.
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    Post technical issues here.

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    - You can find the RMA guide [here]
    - Please check if your question has already been answered before opening a new thread. If it has not, please verify the following:


    - Have you tried a hard reset?
    - Are you using a 5V@2A+ power supply and a high quality USB cable?
    - Have you tried powering the board through the CN2 headers?
    - Have you tried a cooling solution such as a fan or heatsink?
    - Have you tried reinstalling drivers?
    - Have you tried reloading the operating system?
    - Have you tried flashing the BIOS?
    - Are you able to flash the BIOS at the hardware level?

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    - Have you tried the solutions listed above?
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    - Have you tried any other solutions?
    - How long have you had your board for?
    - When did you first boot your board?
    - Did it work ok before the issue occurred or has the issue always been there?
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    If you are seeking RMA:
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    You can find the RMA guide [here]

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    - If you manage to fix an issue, please share your solution for the good of the community. It could help someone else in future.
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    What does troubleshooting support?
    - Hardware queries
    - Hardware issues that weren’t caused by you, e.g DOA board
    - Windows 10 specific issues
    User avatar
    Killaki
    Posts: 5
    Joined: Tue Oct 23, 2018 11:24 pm

    Tue Oct 23, 2018 11:51 pm

    I have a lattepanda alpha and a 7" ribbon connector display I just get a blue heart bead and when I try to use the hdmi connector both blue and red lights come on and stay on the fan starts up for a brief moment and then turns off then the components start to get hot with no display on the monitor.

    User avatar
    Killaki
    Posts: 5
    Joined: Tue Oct 23, 2018 11:24 pm

    Tue Oct 23, 2018 11:52 pm

    Does anyone have any clue on how to fix the issue at hand. I just got it in today and I have some cool plans that I would love to do with this lattepanda

    User avatar
    ccs_hello
    Posts: 630
    Joined: Sat Oct 13, 2018 9:16 pm

    Wed Oct 24, 2018 4:11 am

    Killaki wrote:
    Tue Oct 23, 2018 11:51 pm
    I have a lattepanda alpha and a 7" ribbon connector display I just get a blue heart bead and when I try to use the hdmi connector both blue and red lights come on and stay on the fan starts up for a brief moment and then turns off then the components start to get hot with no display on the monitor.
    I am assuming you are referring to using the LattePanda-classic's 7" LCD using flexcable connection. That one is the older gen LVDS connection to "LVDS LCD display". The new LP Alpha's 30pin flexcable display connector is different. It's eDP, which is completely different.

    BTW, this is the wrong thread to post your new issue (LP-alpha, eDP, and different display panel connection scheme.)

    User avatar
    LattePanda
    Site Admin
    Posts: 2657
    Joined: Wed Jan 20, 2016 9:09 am

    Mon Oct 29, 2018 4:14 pm

    @Killaki, like @ccs_hello explained, I think the display you get is designed for 1st gen. We didn't release the eDP display for LattePanda Alpha for the market yet. And the sales channel, like DFRobot, should mark this tip in product introduction.
    Enjoy Tinkering with LattePanda ! :lol:

    User avatar
    LattePanda
    Site Admin
    Posts: 2657
    Joined: Wed Jan 20, 2016 9:09 am

    Mon Oct 29, 2018 4:15 pm

    Killaki wrote:
    Tue Oct 23, 2018 11:52 pm
    Does anyone have any clue on how to fix the issue at hand. I just got it in today and I have some cool plans that I would love to do with this lattepanda
    We will release the eDP display for LattePanda Alpha at Nov. Please keep an eye on DFRobot.com.
    Enjoy Tinkering with LattePanda ! :lol:

    User avatar
    LattePanda
    Site Admin
    Posts: 2657
    Joined: Wed Jan 20, 2016 9:09 am

    Mon Oct 29, 2018 4:15 pm

    ccs_hello wrote:
    Wed Oct 24, 2018 4:11 am
    Killaki wrote:
    Tue Oct 23, 2018 11:51 pm
    I have a lattepanda alpha and a 7" ribbon connector display I just get a blue heart bead and when I try to use the hdmi connector both blue and red lights come on and stay on the fan starts up for a brief moment and then turns off then the components start to get hot with no display on the monitor.
    I am assuming you are referring to using the LattePanda-classic's 7" LCD using flexcable connection. That one is the older gen LVDS connection to "LVDS LCD display". The new LP Alpha's 30pin flexcable display connector is different. It's eDP, which is completely different.

    BTW, this is the wrong thread to post your new issue (LP-alpha, eDP, and different display panel connection scheme.)
    Thanks for your support! :)
    Enjoy Tinkering with LattePanda ! :lol:

    User avatar
    wilks
    Posts: 2
    Joined: Sat Nov 10, 2018 2:00 am

    Sat Nov 10, 2018 9:08 pm

    Disconnect all peripherals from the device except power. Hold the power and hard rest buttons for 20 seconds. Disconnect the power. Hold the power and reset buttons for 20 seconds. Plug back in the power and try to boot normally. Repeat as necessary. I had the same problem, worked for me.

    User avatar
    ryuyoun
    Posts: 2
    Joined: Mon Nov 26, 2018 1:04 pm

    Thu Nov 29, 2018 11:31 am

    Hi
    I'm calling Latte Panda Alpha.

    After adjusting the board, go to the Bios menu with ESC key and activate network related and USB related menu.

    But if you try booting after that
    Only the latte panda logo is floating and not booting.
    Continue pressing ESC or DEL
    I can not enter the Bios menu.
    Other RST Buton + PWR Buttons can not be resolved.

    Thank you for your solution.

    User avatar
    harrysunarjo
    Posts: 4
    Joined: Wed Oct 28, 2020 6:14 am

    Wed Oct 28, 2020 12:14 pm

    at first my latte panda working normal for more than 6 month, i buy it few years ago. and just yesterday when i only turn on until show the desktop but im still not run any apps, i go to bathroom for a while, and comeback its already off by itself. so after that i try to turn it back on, but during the lattepanda logo for a while, it turn to off again.
    after i turn it on again, it come to troubleshoot page. but after that try to restore, reset, recovery, all step didnt fix. until i try to un install the update few times, the uninstall just succeed. and after that i try to reset clean to wipe out all and have a fresh new windows, reset process working until 100%. but after that it comes to install something and in the middle it restart by itself and now everytime start only have windows logo for a while and after that it turn off again and again and didnt show troubleshooting page anymore for recovery and also try to put usb image, also same turn off by itself again before it can load the data.

    my power supply is dont have a problem for longtime and i use it longtime already and also the ampere that i use is pure 2.4Amps

    and after that i change it with another powersupply 5 ampere also get the same result.

    im sure its not about powersupply.

    anybody can help to diagnose what happen with my tiny pc?

    i was try to open bios and turn off thermal sensor, but also didnt change the result. problem still not fixed.

    i need help please.

    User avatar
    harrysunarjo
    Posts: 4
    Joined: Wed Oct 28, 2020 6:14 am

    Wed Oct 28, 2020 12:19 pm

    anyway my lattepanda is 4/64GB CR200 z8350 with preinstalled windows10 from factory.

    please advice

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